All orders are processed within 1–14 business days after you receive your order confirmation email (weekends and holidays are not included).Once your order is shipped, you will receive a second notification email.Depending on the shipping carrier and delivery location, packages typically arrive within 10–20 business days from the shipping date.

Shipping fees for your order will be automatically calculated and displayed at checkout.

We offer free domestic shipping for orders over €200.

We provide international shipping to destinations worldwide.Shipping fees for your order will be automatically calculated and displayed at checkout.

Once your order is shipped, you will receive a notification email with a shipping tracking number, which can be used to check the delivery status.Please allow 48 hours for tracking information to update.

If your package has not arrived within 14 days of receiving the shipping confirmation email, please contact us at service@nuvirne.com with your name and order number—we will investigate your order.Estimated delivery time: 10–20 business days.

Tracking information may be sent manually by us; if you placed your order through Shopify, tracking details will be sent automatically by Shopify.

Warehouse Building, Block A, 3rd Floor, Fucai Hotel Area, Bao’an District, Shenzhen, China