Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

How to place an order?

Here are the steps to place an order:
  1. Add the product to your shopping cart.
  2. You can check out via our website or pay with PayPal.
    • For website checkout: Click the green "Checkout" button on the right side.
    • For PayPal: Click the "PayPal" button.
  3. The system will redirect to the "Customer Information" page. Please fill in the following details:
    • Email address
    • Name
    • Address
  4. If you have a discount code, enter it in the "Discount" box on the right and click "Apply".
  5. Click "Continue to Shipping Method" and ensure your delivery address is correct.
  6. Click "Continue on to Payment Method", enter your payment details, and select if your billing address is the same as the delivery address.
  7. After completing all fields, click "Complete Order". An order summary will be displayed, and a confirmation email will be sent to you.
If you encounter issues during checkout, contact our support team at service@nuvirne.com.

What should I do if items are missing or incorrect?

If you receive missing or incorrect items:
  1. Email service@nuvirne.com with your Order # and proof (photo <1MB).
  2. We will ship the correct product to you for free—no need to return the incorrect items.

How to confirm my order is placed?

At the end of the ordering process, you will receive a confirmation email with your Order # and purchase details.

I want to modify my order. What should I do?

You can modify your order on the same day before 11:00 PM (PDT). Send an email to service@nuvirne.com with your request.

How to add items to the shopping cart?

  1. Go to the product page.
  2. Select the quantity or product option.
  3. Click "Add to Cart" to be redirected to the cart page.
  4. For quantity adjustments: Enter your desired number, then continue shopping or proceed to checkout.

How to view items in the shopping cart?

Click the "Cart" icon at the top of the website. You can:
  • Adjust product quantities
  • Remove items

How to remove items from the cart?

  1. Click "Cart".
  2. Find the product and click "Remove".
  3. The item will be deleted, and the page will update automatically.

How to adjust the quantity?

  1. Click "Cart".
  2. Enter the new quantity in the "Quantity" box next to the product.
  3. The price will update automatically.

Which browser should I use?

We recommend using:
  • Google Chrome
  • Safari
  • Firefox
  • Internet Explorer

What payment methods are accepted?

We accept:
  • Credit cards (MasterCard, Visa, American Express, Discover)
  • PayPal
  • Apple Pay

How to pay with PayPal?

  1. Add items to your cart.
  2. Click "PayPal" to be redirected to the PayPal website.
  3. Enter your details accurately to complete the payment.

How to use a discount code?

  1. Select items and click "Checkout".
  2. Fill in your delivery address.
  3. Enter the code in the "Discount" box and click "Apply".
  4. Ensure the discount is applied before proceeding.

What is our refund policy?

Please refer to our Refund Policy.Our support team is available 24/7 to answer your questions.

How to return items?

Email service@nuvirne.com to get refund details.

What is the order cancellation policy?

You can cancel your order on the same day before 11:00 PM (PDT).After this time, cancellation is not possible. Send an email to service@nuvirne.com to request cancellation.

Is it safe to place an order online?

Yes. Our servers are SSL-encrypted to protect your credit card details and personal information.

Is it safe to use a credit card on your website?

Yes. We use AES-256 standard encrypted payment gateways to secure transactions.

Will my personal information be kept confidential?

Yes. All information you provide is strictly confidential.We will not share, sell, or disclose your information without your consent, as required by law.